Patient Satisfaction Survey

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Patient Satisfaction Survey

Imagine you are working as a manager in a local hospital. You received some patient satisfaction survey data and were asked to review the data and consider the impact on consumer relations.

Review the Patient Satisfaction Survey below: Patient Satisfaction Survey

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Hospital Patient Satisfaction Survey

Patient Satisfaction Indicator Current Performance Goal
Hospital cleanliness 8.2 > = 9.2
Overall patient satisfaction with doctors 7.6 > = 9.2
Average patient wait time 13 minutes < = 15 minutes
Overall patient satisfaction with hospital 9.7 > = 9.2


Complete the following prompts based on the chart above.

Patient satisfaction strength:

  • Identify a patient satisfaction indicator that could be considered a strength for the hospital-based on its current performance and the hospital’s goal.
  • Identify a strategy the hospital could use so that this indicator remains a strength in patient satisfaction. Patient Satisfaction Survey
[Insert Response]

 

 

Patient satisfaction weakness:

  • Identify a patient satisfaction indicator that could be considered a weakness for the hospital-based on its current performance and the hospital’s goal.
  • Identify a strategy the hospital could use so that this indicator does not remain a weakness in patient satisfaction. Patient Satisfaction Survey

 

[Insert Response]

 

 

Patient satisfaction opportunity:

  • Identify a patient satisfaction indicator that could be considered an opportunity for the hospital-based on its current performance and the hospital’s goal.
  • Identify a strategy the hospital could use so that this indicator could transform into a strength in patient satisfaction. Patient Satisfaction Survey
[Insert Response]

 

 


Explain the importance of effective consumer relations in the health care industry.

  • Consider the role data (e.g., surveys) plays in effective consumer relations.
  • Consider the role communication plays in effective consumer relations.
[Insert Response]

 

 


Cite any peer-reviewed, scholarly, or similar references used to support your assignment.

[Insert references used]

 

 

 

Submit your assignment.