1. We hear stories in the news about cases of medical malpractice that could have been prevented. For your initial post, conduct research for ways to prevent medical malpractice cases. Provide at least 3 ways to prevent these types of cases. How will these prevention measures lead to a decrease in malpractice cases?

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2. Select a situation in which you have had or observed a communication barrier due to diverse cultures (age, ethnicity, socio economic status, etc.) as a medical administrative assistant or in a healthcare setting . Explain the situation and how you or someone else worked through the barrier to effectively communicate and provide quality customer service.

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