Quality and Patient Satisfaction

Deliverable 7 – Quality and Patient Satisfaction
Competency
?Examine the principles and functions of healthcare operations management.
?Discuss the competencies and professional qualities of healthcare administrators and operations managers.
?Compare and contrast operations management challenges and or barriers that affect various healthcare delivery systems.

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?Explain the role and impact of data analytics on decision-making processes in a selected healthcare setting.
?Apply the principles and practices of operations management to improve the performance outcomes of a healthcare organization.
?Design value-driven operational processes aligned with creating an effective balance among costs, quality, and access to care.

Quality and Patient Satisfaction