Healthcare Quality Management

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Healthcare Quality Management Unit 1
Understanding the U.S. Healthcare System and the
Healthcare Organization
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Welcome to Healthcare Quality
Management
This course is an advanced study of how to
achieve quality within the structure and
relationships of the complex system of a
healthcare organizations. We will explore the
concepts of systems thinking, improving and
managing process change, performance
measurement, and examine case studies.
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Format for Unit Sessions
 Class Topics
 Understanding the U.S. Healthcare System
 Understanding the Healthcare Organization
 General Concepts of Quality
 Current State of Quality Management: Internal
Dynamics
 Current State of Quality Management: External
Dynamics
 Measuring Quality of Inpatient Care
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Format for Unit Sessions, cont.
 Course topics, cont.
 Understanding Quality and Performance
 Quantifying the Quality Performance Gaps
 Closing the Gaps
 Case Studies in Healthcare Quality
Learning Tools
 Class lectures
 Hearing and seeing
 Textbook
 Reading
 Individual homework
 Analyzing
 Discussion forum
 Applying and examining
 Completing all
components is very

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important to
accomplish the
objectives of the
course.
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Online Learning
 Characteristics
 Online learners must
be highly selfmotivated.
 Online learners must
have high responsibility
for assignments and
discussions.
 Facts
 Online learning is not
easier than traditional
classroom learning.
 Learners must meet
deadlines.
 It’s easy to think we’re
anonymous because
there’s no face time.
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Tips for Success
 Course Page
 Activities
 Individual homework
 Discussion forum
 Weekly discussions
 Media
 Module
 Handouts & links
 Class lectures
 Schedule
 Be attentive to
deadlines.
 The week (unit)
begins on Sunday
and ends on
Saturday.
 Observe the Sabbath.
 Manage your time.
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Tips For Success, cont.
 Do not
procrastinate.
 It’s easy to get behind
in an online course.
 False security that
there is time to catch
up
 Each week builds on
the previous week
 Set your schedule.
 Assigned readings
 View Lecture
 Initial post to
discussion boards
 Written assignment
 Quiz
 Final response to
the discussion
boards
Class Objectives
 In this course, we will:
 Apply biblical principles to the formation and
application of quality management strategies and
performance concepts relative to the
administration of healthcare facilities.
 Utilize scriptural references to identify and
propose quality strategies for resolution of various
performance issues in healthcare administration.
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Class Objectives, cont.
 Develop sound ideas for integrating quality into
planning processes for healthcare organizations.
 Discuss approaches that address quality and
performance in the implementation of healthcare
reform initiatives.
Biblical Foundation
 “Give and you will receive. Your gift will
return to you in full—pressed down, shaken
together to make room for more, running
over, and poured into your lap. The amount
you give will determine the amount you get
back.”
Luke 6:38 (New Living Translation)
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What is Quality Healthcare?
The Institute of Medicine’s (IOM) definition is
“The degree to which health services for
individuals and populations increase the
likelihood of desired health outcomes and are
consistent with current professional
knowledge.”
(IOM, 2001)