MHA 668 Healthcare Quality Management Belhaven University

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MHA 668 Healthcare Quality Management Belhaven University

Unit 1
Understanding the U.S. Healthcare System and the
Healthcare Organization
1
Welcome to Healthcare Quality

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Management
This course is an advanced study of how to
achieve quality within the structure and
relationships of the complex system of a
healthcare organizations. We will explore the
concepts of systems thinking, improving and
managing process change, performance
measurement, and examine case studies.
2
Format for Unit Sessions
 Class Topics
 Understanding the U.S. Healthcare System
 Understanding the Healthcare Organization
 General Concepts of Quality
 Current State of Quality Management: Internal
Dynamics
 Current State of Quality Management: External
Dynamics
 Measuring Quality of Inpatient Care
3
Format for Unit Sessions, cont.
 Course topics, cont.
 Understanding Quality and Performance
 Quantifying the Quality Performance Gaps
 Closing the Gaps
 Case Studies in Healthcare Quality
Learning Tools
 Class lectures
 Hearing and seeing
 Textbook
 Reading
 Individual homework
 Analyzing
 Discussion forum
 Applying and examining
 Completing all
components is very
important to
accomplish the
objectives of the
course.
5
Online Learning
 Characteristics
 Online learners must
be highly selfmotivated.
 Online learners must
have high responsibility
for assignments and
discussions.
 Facts
 Online learning is not
easier than traditional
classroom learning.
 Learners must meet
deadlines.
 It’s easy to think we’re
anonymous because
there’s no face time.