MHA 668 Healthcare Quality Management Belhaven University
MHA 668 Healthcare Quality Management Belhaven University
Unit 1
Understanding the U.S. Healthcare System and the
Healthcare Organization
1
Welcome to Healthcare Quality
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Management
This course is an advanced study of how to
achieve quality within the structure and
relationships of the complex system of a
healthcare organizations. We will explore the
concepts of systems thinking, improving and
managing process change, performance
measurement, and examine case studies.
2
Format for Unit Sessions
Class Topics
Understanding the U.S. Healthcare System
Understanding the Healthcare Organization
General Concepts of Quality
Current State of Quality Management: Internal
Dynamics
Current State of Quality Management: External
Dynamics
Measuring Quality of Inpatient Care
3
Format for Unit Sessions, cont.
Course topics, cont.
Understanding Quality and Performance
Quantifying the Quality Performance Gaps
Closing the Gaps
Case Studies in Healthcare Quality
Learning Tools
Class lectures
Hearing and seeing
Textbook
Reading
Individual homework
Analyzing
Discussion forum
Applying and examining
Completing all
components is very
important to
accomplish the
objectives of the
course.
5
Online Learning
Characteristics
Online learners must
be highly selfmotivated.
Online learners must
have high responsibility
for assignments and
discussions.
Facts
Online learning is not
easier than traditional
classroom learning.
Learners must meet
deadlines.
It’s easy to think we’re
anonymous because
there’s no face time.