After learning about Therapeutic Communication (Ch 20) in the textbook, please read “Caring for the Nguyens” on
page 493 and complete the assignment. 1. Begin by analyzing the overall situation in a short paragraph
You may want to retype each of Zach’s statements to make clear which one you are writing about.
2. Identify each comment identifying open-ended and closed questions.
3. Identify in each comment which therapeutic communication technique is being used.
4. Comment on each of Zach’s comment what might have been improved upon. (Was it an appropriate comment? How could it have been made better?)