Saudi Electronic University eCommerce Business Presentation

Saudi Electronic University eCommerce Business Presentation

E-commerce business

golden scent is a two-part compound word.

golden scent is an online retailer providing a wide range of perfume  items, including machines, grinders, and other perfume-related materials. At golden scent, you can find everything you need for your perfume capsule device, from the devices themselves to the accessories, replacement parts, and after-sales care goods, all under one roof. golden scent also offers the best customer support in the industry. golden scent offers a wide range of information and explanations to assist device owners in managing and maintaining their devices.

Machines, grinders, equipment and appliances that are used to make perfume  or to consume perfume  are included in this category.

Capsules – instant coffee capsules in this form are an innovative step forward for the industry.

Different types of perfume  and the goods made from it

Sweeteners, including as flavorings and syrups, are an important part of the coffee-brewing process.

Tools for distillation – a distillation instrument

When it comes to enjoying perfume  , nothing beats application from one of the finest perfume  mugs. Glasses of all shapes and sizes are available(Tarigan, W., Thamrin, T., Sembiring, L., Sembiring, I., Silalahi, H., & Sihaloho, T. P. (2021). Saudi Electronic University eCommerce Business Presentation

Parts for the shop’s machinery, tools, gadgets, and appliances are spare parts goods that may be used to supplement the shop’s inventory.

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Customers may buy a variety of perfume  goods, equipment, and other ingredients for making perfume  online at golden scent Online Store. At golden scent , you can find everything you need for your perfume  capsule device, from the devices themselves to the accessories, replacement parts, and after-sales care goods, all under one roof. golden scent also offers the best customer support in the industry. golden scent offers a wide range of information and explanations to assist device owners in managing and maintaining their devices. They may get in touch with the company through a variety of methods, including email, a toll-free phone number, and social media. They adhere to the return and exchange policies, use local couriers and delivery services, and make payment alternatives more convenient by accepting Visa and MasterCard from worldwide partners as well as accepting payment via online payment centers.

Customers’ faith in us is our greatest achievement, and it is the key to our long-term success, and we work tirelessly to preserve and strengthen this trust as the foundation of our business.

We want to provide much more than simply perfume  ; we want to offer an experience!

We’re excited to keep expanding our store’s inventory and expanding the range of services we provide, so that you, our valued client, will be able to take advantage of more innovative items at rates that are always in line with the local market.

The money comes from the sales of its items, which are advertised on the company’s website and on social media.

Customers can expect to see more new goods in the shop, all of which will be provided at affordable pricing for the local market, as Simply golden scent continues to expand its product offerings and services.

Web/Direct Sales are the company’s primary income generators. Sales of their items that have been published online or for sale are the primary source of income for the company.

In terms of commodity markets, perfume is the second-largest after oil, and expansion is projected to continue for some time(Roy, U. K., & Tang, W. (2021). We are pleased about the prospects that golden scent has in the bigger and neighboring regional markets, given its expansion and the good opportunity it provides for new enterprises to join this market. Saudi Electronic University eCommerce Business Presentation

Customers may learn more about golden scent brand and products by following them on social media and visiting their website. As well as advertising, freebies, and mobile apps may be used on social media.

golden scent company may benefit from the use of social media by attracting new consumers, soliciting feedback from existing ones, and fostering a sense of community among existing clients.

expand your presence into new markets, especially foreign ones

lower marketing expenses by doing market research.

developing client networks and advertising are two ways to boost income.

Increase the visibility of your website and its search engine position by using job networking sites like LinkedIn to find and hire qualified employees. Keep an eye on the activities of your rivals.

  1. Describe the system’s layout.

The system’s design should be explained in depth (business objectives, system functionality, information provided)

By growing the goods and services we provide our customers and broadening the services we provide, golden scent System hopes to continue to grow its shop and the honorable client will see more new things in the store, which will always be supplied at reasonable pricing for the local market.

In addition to a wide variety of perfume  goods, golden scent Online Store offers perfume  machines and other perfume  essentials for purchase online. At golden scent, you can find everything you need for your perfume  capsule device, from the devices themselves to the accessories, replacement parts, and after-sales care goods, all under one roof. golden scent also offers the best customer support in the industry. golden scent offers a wide range of information and explanations to assist device owners in managing and maintaining their devices. They may get in touch with the company through a variety of methods, including email, a toll-free phone number, and social media. They adhere to the return and exchange policies, use local couriers and delivery services, and make payment alternatives more convenient by accepting Visa and MasterCard from worldwide partners as well as accepting payment via online payment centers.

Provided data includes: Simply There are a wide variety of perfume  items and equipment available for purchase online at golden scent golden scent. At golden scent, you can find everything you need for your perfume  capsule device, from the devices themselves to the accessories, replacement parts, and after-sales care goods, all under one roof. golden scent also offers the best customer support in the industry. golden scent offers a wide range of information and explanations to assist device owners in managing and maintaining their devices.

You may get a wide variety of various perfume  goods and other perfume  essentials in their online to digital catalog.

A dynamic collection of text and images: golden scent makes advantage of a traditional online catalog’s language and visual layout, which makes it simple and intuitive to use. Its goal is to make things as simple as possible for clients.

Can you think of any ways to make this system even better?

One of the most significant areas for development is the inclusion of more technical specifications of the company, detail, and more secure payment processing, and of course, the web design should be updated on a regular basis to deal with the newest, expanding, and competitive perfume  enterprises..

  1. Describe the existing aspects of company e-commerce

Do you know what’s currently available on the site?

On the current website you may see and purchase products as well as create a user account and get a discount.

These characteristics are irritating to consumers, what are some examples of them? Take a few photos.

Attached is a photo of the subject.

It’s the filter button that doesn’t function at all that’s frustrating.

The present elements of the website can be improved upon, so what can you do?

As a consumer, I should be able to save time by searching and sifting through all of the things that interest me.

  1. Describe the e-commerce procedure in company.

Describe in detail the whole process of a customer visiting a website and then making a purchase.

Visits the webpage of a customer

The customer inspected, selected, and searched for the thing he/she desired.

Performs a verification of the relevant technical requirements. Saudi Electronic University eCommerce Business Presentation

Include the number of items you’d like to purchase.

Add to cart.

Ensure that you include accurate contact and delivery information.

Phase of payment.

A receipt for the transaction.

a methodical approach

Product delivery.

Verifies the contents of the bag.

It’s possible to send it back or get a replacement (if there is an error to the ordered product)

What may be made better as a result of this process?

It is important to emphasize the product’s limited technical characteristics so that the client may give it a positive review and make an informed purchase decision

Designing the website is the fifth step in the process

Evaluate the website’s design based on the eight most critical aspects in effective e-commerce site design (ease of use, ease of purchase, simple graphics … etc.). You must take into account all of the variables.

  1. Usefulness: golden scent has benefited from this feature so far.

Technical specs aren’t paid much attention, therefore I’m not quite happy with the information.

  1. Ease of use: the interface is simple to understand and follow.

If the same goods appear in more than one product category, it’s considered duplicate navigation.

It’s simple to buy since the transaction takes place through the Internet.

Links to other social media networks are given for verification on many browsers.

Visually basic, yet nonetheless instructive and understandable

The content is readable and can be read, however the formatting is not very nice at all.

For e-commerce success, what has to be done to make this site one of the best?

Although the site’s content design may need some work to make it more appealing to online shoppers’ eyes, it nevertheless accomplishes its intended goal.

  1. Software for business

If you’re building an e-commerce website, you’ll need more interactive features, such as the capacity to process client orders, clear credit card transactions in real-time, consolidate pricing and product databases, or even alter advertising on the screen depending on user attributes (Chopra, A., Joshi, N., & Saxena, S. (2021).

Describe the various kinds of software utilized to carry out the existing functions of the website.

golden scent website has just a minimal amount of software installed.

How may the software be made better?

A data management service may help them handle order processing in a safe and efficient manner. Even more so in the area of payment processing, which is critical.

  1. Paying and Protecting Yourself

In the online shop, what payment options are available?

Maroof

Pay as You Go

Apple’s payment system, called Apple Pay, is

Visa

Mastercard

Mada’s Payroll

What additional options are available? What’s the rationale for this?

International payments could be made easier by including PayPal or Payoneer as a payment option.

In this digitally-driven industry, they should be able to keep up with the current trends and new financial marketplaces, so they may accept cryptocurrency as payment as well.

What are the security measures in place on the website?

None

What further innovations are possible? What’s the rationale for this?

Third-party authentication should be added to payments, notably for credit and debit card transactions. To protect both parties, an extra layer of protection has been added to the system.

What is the online store’s current privacy policy? Tell us how and why you gather and utilize that information?

There isn’t any such policy in place. Saudi Electronic University eCommerce Business Presentation

What more may be included in the privacy statement? What’s the rationale for this?

Adding an online privacy agreement form signed by the customer to ensure that the firm will be held accountable if a breach occurs is an extra data privacy policy.

Marketing and advertising strategies and methods may be categorized.

What are the e-commerce company’s current online, offline, and social media marketing strategies?

Using Discounts and Wholesale Prices in Online Marketing

No data is provided for offline strategies since the company now exclusively provides services over the internet.

Brand recognition, product launch, and significant market penetration are some of the goals of social media marketing strategies.

What can be done to enhance the company’s marketing efforts?

Creating a significant and visible campaign to establish the brand as the company’s flagship is a vital enhancement.

Be aware of your competition.

Look at the website of one of your selected company’s competitors in the same industry (locally or worldwide). Explain why the competitor’s website is better or worse than the one you’ve picked. An explanation should accompany the screenshots.

Competitive Website Selected: Starbucks

golden scent began out as a tiny and local firm; however, the competitor’s website is more polished since they are a worldwide corporation. It’s impossible for me to declare that golden scent website is worse, but comparing it, golden scent website could learn how to simplify and make it more user-friendly and adhere to clear formatting.

What can you accomplish by taking notes on what your competition has done?

Using a “benchmark,” we may learn that golden scent should embrace a concept of a good website characteristic, following the example of the rival but not precisely imitating it. Rather of copying their ideas, we should just follow in their footsteps and learn from them. 

References

Chopra, A., Joshi, N., & Saxena, S. (2021). Ecommerce Business Operations: Going Beyond Normal through Knowledge Management.

Roy, U. K., & Tang, W. (2021, July). Transformation the Business of eCommerce Through Blockchain. In International Conference on Human-Computer Interaction (pp. 85-91). Springer, Cham.

Tarigan, W., Thamrin, T., Sembiring, L., Sembiring, I., Silalahi, H., & Sihaloho, T. P. (2021). FP_Tree ASSOCIATION RULE MINING ECOMMERCE PRODUCT ADVERTISING EFFORTS TO IMPROVE PRODUCT BRAND SALES STRATEGY TO SUPPORT ECOMMERCE BUSINESS IN INDONESIA. International Journal of Social Science1(3), 225-232.

Golden Scent’s E-Commerce

Golden Scent’s eCommerce

Golden Scent is a company based in Saudi Arabia and was founded in 2014 by Malik Al-Shehab (CEO) and Ronny Froehlich (managing director). It is the leading company that retails perfume and cosmetics in Saudi Arabia. To be specific, it specializes in quality perfumes that are branded and used in the whole world, cosmetics, hair, and products for skin care. They ship their products to Kuwait, Saudi Arabia, and the United Arab Emirates (UAE). Furthermore, through mobile apps and their website (Goldenscent.com, 2022), they retail approximately perfumes more than 10,000 and over 300 brands of products of beauty. In Saudi, whenever a customer buys a product worth at least 300 Riyal in the country, they are offered free transport.

As we discuss Golden Scent’s eCommerce we cannot fail to mention these three points. One, it is popular because of the exclusive offers they provide to its customers. Two, million followers, and three feature is called Augmented reality. Through the feature which is contained in their app, customers can try a significant number of products before purchasing. In addition, it enables one to order different products wherever they are and at any time (Goldenscent.com, 2022).  Due to these advantages, the app has been downloaded by over 3 million people.

  1. Evaluating Golden Scent’s website design based on eight critical factors for having a site design that is successful and evaluating each factor

            For successful eCommerce website design, the following factors should be considered: A legible text, simple graphics, ease of buying the products, a website that is easy to use, detailed information about products, speed of loading, navigation redundancy, and a site that works well with other popular browsers (Li, 2014).

Legible Texts

For a text to be legible, it is recommended that either the text be black and have a white background or a white text with a background that is black. In Golden Scent, a black text on a white background is used and it is easy to read (Li, 2014).

Simple Graphics

            On this company’s website, a white background is used while the beauty products and perfumes are photographed using light of high quality. The graphics are very simple and easy to understand and description is added for explanation purposes (Li, 2014).

Ease of Buying the Products

In most cases, for a site to be easy to buy a product, a maximum of two clicks should be used. In Golden Scent, you click just below the product were written “add+” then add to cart, and then the next steps are very simple to follow (Li, 2014).

Ease of Using the Website

This website is very easy in using because there is a search bar on top where a customer can type what they want and it appears immediately instead of going left to right and top to bottom searching for the products they want (Li, 2014).

An Informational Website

Goldenscent.com is informational since when customers want a certain product but they do not know its exact name, they can go to the top and choose the category it belongs then follow the process until they get the exact product and order (Li, 2014).

Loading Speed (Functionality)

This company’s site loads fast since whenever a person types goldenscent.com into a browser like chrome within a second they are directed and the products on the site are loaded fast also (Li, 2014).

Navigation Redundancy

            Navigating over the web to get a new product is simple on this website. You just go to the top and click new and exclusive then you are taken to the page with actual products (Li, 2014). Saudi Electronic University eCommerce Business Presentation

The functionality of Other Browsers

This website works conveniently with other browsers that are popular like chrome and others.

What can be improved in the design of this website to make it more successful?

In the section “about us”, they should include the specific types of products they deal with. Secondly, they should add other methods used internationally for the payment of their products like Paypal and Payoneer. Thirdly, there should be regular updates, especially on the most current products (Li, 2019).

  1. Explanation of Various Types of Software Used in Golden Scent

First, Customer Relationship Management (CRM) software is used for understanding the company’s relationship with its customers and boosting its growth through the analysis of how they interact with them (Kordov & Eminov, 2018).

Secondly, time tracking software is used by this company in knowing the time a product takes from its stores to the customers. In addition, they use it to ensure that they deliver it to the customer at the time they had informed them. It is the one that is used in ensuring that time is managed well in a company (Kordov & Eminov, 2018).

Thirdly, data consolidation software is used for the consolidation of databases for products and prices. This software enables firms in breaking any barrier related to the information so that their data may be easily accessible. Whenever data is consolidated, data can be controlled well (Kordov & Eminov, 2018).

Fourthly, communication software is used for ensuring internal and external effectiveness and efficiency in communication. Through this software, the customer care for the company can communicate with their customers effectively in case they have questions or there is information they want. This eventually results in the company’s efficiency (Kordov & Eminov, 2018).

Fifthly, payment transactions software is also used in the company where it focuses on checking whether the customer has paid for the products they ordered. Furthermore, it can be used in paying their employees (Kordov & Eminov, 2018).

Sixthly, accounting software that combines tax, payroll, and bookkeeping software. Payroll one ensures that there is efficiency in the payment of salaries, bonuses, pay slips processing, and other transactions related to these. On the other hand, tax software is used to make sure the firm pays the required tax as well as employees and customers for the products they buy while bookkeeping stores each transaction in the company and they are critical in decision making (Kordov & Eminov, 2018).

What to do to Improve the Software?

The quality and performance of the software can be improved. Quality can be improved through the encouragement of innovations, implementation of quality control, effective communication, and the use of a risk register (Kordov & Eminov, 2018). On the other hand, performance can be made better by practicing coding warm-up, collaboration, and the use of efficient tools.

  1. Methods of payment available in Golden Scent

They include credit cards (specifically Visa and MasterCard), Apple Pay, Tabby, Cash on Delivery, STC Pay, and Tamara (Alotaibi  & Faleel,2021).

Other Methods With Explanation

            On top of the above methods of making payments, the company can add other methods such as Payoneer and Paypal. These are used internationally for making payments and since this company is expanding its wings to the rest of the world, it should include them for efficient payments of their products (Alotaibi  & Faleel,2021).

Technologies Used on the Website to Securing Transactions Done Online

            The firm uses encryption where the data a customer gives them is encrypted and making sure that is safe and no third party can have access to it. The information is only used for better service and processing orders in this company (Khari et al., 2019).

Other Technologies With Explanation

Other methods that can be used include signing digitally, detection of intrusion, hash, and use of a firewall. Combination of all these ways, online transactions can be highly protected (Khari et al., 2019).

Current Privacy Policy for Golden Scent

The policy is that customers’ information is seriously taken and their information is treated with confidentiality. The policy is related to how customers use their website, the data they give the company, and how it is used by the company (Goldenscent.com, 2022).

Outline on Information Collection and Usage

During shopping at the website, individuals are asked for their data such as name, date of birth addresses (delivery, email, and billing), the identity of their product, password, and phone number. When signing up so that they may receive the company’s email, they are asked to email and names (Goldenscent.com, 2022).

What can be added to the Privacy Policy? Explain why?

Security questions, photos, and digital signatures should be added. The reason is that they can protect customers’ information better.

  1. Explaining Current Online, Offline, and Social Media Marketing Strategies Used by the Company

            The company markets its products online through google ads. Offline they use billboards while on social media they do it through Facebook, YouTube, and Instagram and also through referrals by friends (Berthon et al., 2012).

How can we Improve the Marketing Aspects of the Chosen Company?

The advertisement should be extended to Tvs, Radio stations, and other social networks such as tweeter, tick-tock, and others (Berthon et al., 2012).

  1. Can you Choose a Competitor in an Industry Similar to the Company you Chose and Compare the two?

I am comparing Adore Beauty and Golden Scent. Both of them are private companies and deal with the same products. Their top executive is the CEO. Adore was started in 2000 while Golden was in 2014. The former has a funding of $192 million while the latter has %9 million (Zhao et al, 2012). Saudi Electronic University eCommerce Business Presentation

 Can you Indicate why the Website for Your Competitor is Worse or Better Than the Website for Your Chosen Company?

            Adore’s website is better since it uses the following tech stacks: ZoomInfo, Packet, YouTube, and NS1 while Golden uses Google Global Site Tag, Checkout.com, jsDelivr, and Jenkins (Zhao et al, 2012).

Can you Provide Screenshots with Explanations?

logo and logo.

 

What can be Done After Learning From the Experiences of Competitors?

The company should add more tech stacks like the other company.

  1. Conclusion

In summary, there are eight critical factors in determining an e-commerce design. For a business to be efficient, different types of software should be used. In addition, there are a significant number of methods of payment used internationally for smooth payments. Marketing strategies make the business known and comparing a company with its competitor enables it to know where it is in the market.

References

Alotaibi, A. R., & Faleel, J. (2021). INVESTIGATING THE PREFERRED METHODS OF       PAYMENT FOR ONLINE SHOPPING BY SAUDI CUSTOMERS. PalArch’s Journal          of Archaeology of Egypt/Egyptology18(13), 1041-1051.

Berthon, P. R., Pitt, L. F., Plangger, K., & Shapiro, D. (2012). Marketing meets Web 2.0, social    media, and creative consumers: Implications for international marketing            strategy. Business Horizons55(3), 261-271.

Goldenscent.com. (2022). Retrieved 28 April 2022, from https://www.goldenscent.com/.

Khari, M., Garg, A. K., Gandomi, A. H., Gupta, R., Patan, R., & Balusamy, B. (2019). Securing data in the Internet of Things (IoT) using cryptography and steganography       techniques. IEEE Transactions on Systems, Man, and Cybernetics: Systems50(1), 73-80.

Kordov, K., & Eminov, D. (2018). Applied software for managing a small business. Mathematical and Software Engineering4(1), 12-17.

Li, S. (2014). 8 Things for Successful E-Commerce Site Design. Retrieved 27 April 2022, from             https://selinali32.wordpress.com/2014/09/22/8-things-for-successful-e-commerce-site-        design/.

Zhao, J., Duan, Y., Wang, S., & Huo, J. (2012). Coordinated drop shipping commitment contract             in dual-distribution channel supply chain. Journal of Electronic Commerce in             Organizations (JECO)10(4), 19-30.

Part 2

  1. Analysis of the Existing Systems

Over the past few years, a few clients who shop on Jumia had whined about the nature of the items they get. There are by all accounts a few varieties in the items particular on their site and the genuine items got by the purchaser. This is clear through a negative survey remark they say on a portion of the items that they purchase. One more is the cost of the items they sell. Clients at times grumble that their item is somewhat costly when contrasted with getting it at an alternate source. Once more, there are times that it requires a more extended investment for a client to get input when they make an impression on them (Jumia) using their web-based entertainment channel. This is generally inferable from a lot of messages they get through the stage. Last but not the least, a significant shortcoming of Jumia is the unfortunate strategies issue. Even though there has been a huge improvement, the organization can’t convey items to many parts of the nations in which they work.

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One significant danger to Jumia is low confidence in web-based business concerning the purchasers. A few purchasers lately really like to see an item before they purchase or pay for it. Accordingly, purchasers sometimes resort to homegrown stores or organizations to purchase their items from for the explanation of being defrauded or getting an inferior quality item and the other. Despite the organization being recorded on the New York Stock Exchange, its notoriety has endured due to extortion and comparative sorts.

The items they offer available to be purchased have been sorted for simple ID. The client has the choice to look for a thing utilizing the inquiry base. On top of this, they continue to refresh their site with the items they have available and make them available for purchase. Jumia gives a correspondence stage on their site and versatile applications for their clients and possible clients to make some genuine memories in direct cooperation which the provisions and Jumia client assistance group. This has helped penetrated a significant prattle; a stream of data in deals. Jumia has thought of easy-to-understand portable applications which are upheld by the Android Operating System (AOS) and the iPhone Operating System (iOS). The constant messenger has additionally helped the organization in its mission to battle fake exercises as clients can report any dubious false or a deceitful movement to them progressively. Saudi Electronic University eCommerce Business Presentation

  1. System Evaluation

The company is a complete success. As a feature of Jumia’s strategy to build their piece of the pie and make client feels that they are important to them, they have various web-based entertainment stage including Facebook, LinkedIn, Instagram, and Twitter. Jumia has one LinkedIn Account, https://www.linkedin.com/organization/jumia-gathering/and they have been utilizing it to advance their items, have operations, and convey their business activities and news connected with their clients and possible clients. On top of this, clients can hold up any grumblings and complaints to them on the stage. One of the methodologies that Jumia utilizes on their online entertainment stage is the “offer procedure”. The effect of this procedure is the mindfulness that they have made about their business which has helped increment their clients. As a feature of the ways of empowering their items to contact more clients, Jumia advances its Facebook page through Facebook commercials sporadically.

  1. Suggestions for the Company

Six internet advertising procedures can assist with growing a business. They are, responsive, cutting-edge web architecture which includes a firm guaranteeing that their site is refreshed consistently with regards to content, plan, and responsiveness. A site is a focal point of an organization’s presence trailed by promoting the business around the Web and long-range informal communication destinations, discussions, etc. Once more, the business ought to influence email advertising. Through this, they can keep in contact with their current and likely clients. Likewise, the business ought to set up a blog and regularly update it. The post ought to illuminate, teach and additionally engage peruses while telling them more about the association’s items as well as administrations. One more is site website streamlining which is planned to further develop indexed lists. Website streamlining incorporates both the specialized and the imaginative components expected to further develop rankings, advance catchphrase phrases, drive traffic, and increment mindfulness in web indexes. On top of this, internet searcher advertising is additionally another procedure that B2C organizations can take on. It is a paid publicizing on web indexes and it can assist a firm with becoming noticeable to likely clients. In conclusion, the business ought to run an online entertainment showcasing where they advance and promote their items on the different web-based entertainment stages.

  1. Conclusions

To conclude, an Internet business can assist with working on the existences of Africans through items procurement and furthermore business amazing open doors. Assuming organizations take benefits of web-based entertainment, they can advance their items and contact more clients. Assuming that organizations make their activities entirely adaptable, it will draw in additional clients. Assuming organizations endeavor to keep up with their old clients and observes new clients, it would build their development.

  1. References

Antwi Samuel, Bashir N. Peter, Musonda M. Rodwell, Magoshe M. Don. (2020). Assessment of Jumia’s E-Marketing Plan. Research Gate. DOI: 10.13140/RG.2.2.36241.86880. https://www.researchgate.net/publication/343655159_Assessment_of_Jumia’s_E-Marketing_Plan. Saudi Electronic University eCommerce Business Presentation

Bundled Payments and Nursing Home Services Case Study Discussion

Bundled Payments and Nursing Home Services Case Study Discussion

Bb Assignments – SERVICES AND HC X S Ask a new question – Studypool X VitalSource Bookshelf: Dimensior X + 1 C https://bookshelf.vitalsource.com/#/books/9781567938371/cfi/6/24/4/2/258/20@0:4.69 10. How can LTSS efforts to reduce rehospitalization and overall Medicare expenses best be explained to the American

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public? C CASE STUDY: BUNDLED PAYMENTS AND NURSING HOME SERVICES THE NEW FRONTIER = As the administrator of a large, 240-bed, privately held, nonprofit nursing and rehabilitation care facility with a designated dementia unit, you have been approached by an area hospital, from which you receive most of your skilled nursing patient referrals, about joining its accountable care organization. Communication between your director of admissions and the hospital discharge coordinator for incoming Medicare skilled nursing facility (SNF) residents has been difficult at times, especially in terms of establishing immediate SNF care needs such as medications and therapy plans; however, your facility has benefited from the partnership and has confidence in the hospital overall. In order to participate in the ACO, you will have to agree to bundled payments for some episodes of care for which you provide rehabilitation services, and you will have to develop on-site home health services that are put in place immediately after a patient’s discharge from the skilled nursing facility to home. You are also aware that, by joining the network, you will receive payment incentives for assisting the ACO in achieving good outcomes but may incur reimbursement losses if you are unable to meet either SNF or home health quality benchmarks. In the past three years, your overall rehospitalization rate has hovered on par with the state average, but it is lower than direct competitors in your immediate area. To achieve desired outcomes, rehospitalization rates would have to drop another percent over the next year, and 10 percent over the next five years. Joining the ACO would better position you and your organization to meet broader healthcare reform requirements while modernizing the services you provide, thereby improving your place in the market. However, it would also require substantial investment in risk management, personnel, and staff training as well as new investments from company holdings for providing home care services that could facilitate smooth care transitions across the ACO. You’re convinced that the plan represents the direction of the future and is what’s best for your population, but you must convince your board of directors of the plan’s value. Key to winning the board’s support will be your ability to explain why combining SNF services with LTSS is a necessary next step to strengthening your organization’s position in the new healthcare environment in the era of the ACA CASE STUDY QUESTIONS 1. Considering the growing emphasis on care coordination, care transitions, and community-based LTSS, describe both potential opportunities and threats associated with joining the ACO. 2. Assume that you and your organization have decided to join the ACO. What will you do to begin lowering your hospitalization rates to meet ACO reimbursement goals for best practices? 3. Assume that you are in the process of negotiating your role in the ACO. What recommendations will you propose to the hospital in terms of care transitions? For example, should you try to enroll only eligible Medicare beneficiaries with a few select chronic conditions, or should you target all diagnoses eligible for bundled payments? How will your answer affect hiring, training and retaining staff? REFERENCES Administration for Community Living (ACL). 2016. “Administration on Aging (A0A) and the Older Americans Act.” Accessed February 26. www.aoa.gov/A0A_programs OAA 2015. “Aging & Disability Resource Centers Program No Wrong Door System.” Updated October 8. www.acl.gov/Programs CIP OCASD ADRC/index.aspx. 2013. “ACL Strategic Plan 2013-2018.” Accessed April 1, 2016. www.acl.gov/About_ACL StrategicPlan docs/ACL_Strategic Plan.pdf Advancing Excellence in Long-Term Care Collaborative. 2015. “Advancing Excellence in Long-Term Care Collaborative.” Accessed February 26, 2016. www.aeltcc.org. Altman, S., and D. Shactman. 2011. Power. Politics, and Universal Health Care: The Inside Story of a Century-Long Battle. Amherst, NY: Prometheus Books. Americans with Disabilities Act (ADA) National Network. 2016. “What is the Americans with Disabilities Act (ADA)?” Accessed February 26. https://adata.org/learn-about-ada. 41 o
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Homework Question essay

Homework Question essay

This is a TWO part question. COMPLETE Both parts

Part 1:

The clinic’s receptionists who are your internal customers respond to you defensively. They tell you that the HIM staff won’t answer the phone and that they want some backup when they are busy with patients. You talk to the HIM staff and find their stories are just as negative. They say they are being charged with more responsibilities but have no additional help. They also complain that the receptionists transfer the calls that they should be handling. Your HIM staff indicate that the receptionists know when patients schedule their appointments which is usually days in advance and there should be fewer STAT requests for patient records on the same day. The clinic’s nurses are also upset with the HIM staff; they claim that the department does not help them locate patient charts, causing long wait times for patients. The clinic’s physicians say they cannot assume additional tasks to alleviate the situation because their days are already chaotic. They further indicate that they incur the wrath of the patients due to long waiting times. The physicians cannot complete their routines on time because of backlog due to delays in acquiring patient records. As a clinician stated ” without test results or patient data, our hands are tied and there is only so much we can do”……

1. What improvement tool(s) would you use to identify all possible reasons for the increase in complaints about the HIM department? Provide your rationale.

2. What tool(s) would you use to gather data to confirm the reasons for the complaints about the HIM department? Why?

 

3. You believe that complaints spike on certain days of the week. What tool(s) would you use to analyze/determine this theory?

4. You have gathered data about the causes of complaints. What tool(s) would you use to prioritize the problems?

5. You need to define and understand the current process for retrieving patient records. What tool would you use tovisually define the process?

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Note – Each question carries equal points (10 points for this part) . Submit your answers ALONG with questions as a word document. In case you believe there is a tie in the tool options, pick one that you believe fits the best (most appropriate for the situation – if you have a good rationale to support, some points will be given even if not ideal). review the slides on QI tools and read chapter 6 prior to attempting this question.

Part 2:

Read Chapter 5. Answer question # 2 on page 128 from your spath text. Do not forget to explain or provide rationale for your choices i.e. why you chose a certain methodology. Use a table with rows and columns or any format that helps. (10 points)

PHC 215 SEU Health Care Research Methods and Analysis Discussion

PHC 215 SEU Health Care Research Methods and Analysis Discussion

 

Discussion 2 Diversity Assignment

Discussion 2 Diversity Assignment

Mary and Elmer’s fifth child, Melvin, was born 6 weeks prematurely and is 1-month old. Sarah, age 13, Martin, age 12, and Wayne, age 8, attend the Amish elementary school located 1 mile from their home. Lucille, age 4, is staying with Mary’s sister and her family for a week because baby Melvin has been having respiratory problems, and their physician told the family he will need to be hospitalized if he does not get better within 2 days.

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  1. Choose two or three areas of prenatal care that you would want to discuss with Mary, and then write brief notes about what you know and/or need to learn about Amish values to discuss perinatal care in a way that is culturally congruent.
  2. Discuss three Amish values, beliefs, or practices to consider when preparing to do prenatal education classes with Amish patients.

Submission Instructions:

  • Your initial post should be at least 500 words, formatted and cited in current APA style with support from at least 3 academic sources.

HIM445 Wk3 Ashford university Customer service and critical pathways

HIM445 Wk3 Ashford university Customer service and critical pathways

Critical Pathway

Using the Gantt chart and timeline developed in Week Three for your clinic, determine the critical pathway. What are the factors that contribute to the critical pathway? Identify tasks that could be done simultaneously and if so redo the Gantt chart in preparation for the Final Project. If you cannot identify any tasks that could be done simultaneously, explain why.

Part 1 Assignment

Customer Service

By Day 1 of Week One, your instructor will assign each student an option. Assume you are working on a project to improve customer service. Create a Pareto chart based on the information in the assigned option. Use the Pareto chart template (available in the online classroom) or use Excel to produce a Pareto chart that looks like the Pareto chart in Chapter 8 of the course textbook. Include three detailed actions to take to address the customer complaints.

Option 1:

Customer Complaint Frequency/Week
Customer is on hold too long 41
An appointment is not available within 48 hours 35
Wait time in the exam room exceeds 20 minutes 98
Co-pay amount is incorrectly calculated by staff 75

Option 2:

Customer Complaint Frequency/Week
Signage is difficult to follow within the facility 120
Hallway service is difficult to walk on between facility sections 89
Walls and baseboards are dented, scraped or otherwise marred 57
Soap and/or paper towels not available in bathroom 15

Option 3:

Customer Complaint Frequency/Week
Customer is on hold too long 95
Customer gets transferred to the wrong area or cut off 25
Service rep cannot answer customer’s question 125
Service rep does not follow through as promised 45

Option 4:

Customer Complaint Frequency/Week
Room temperature is too cold 70
Room temperature is too hot 45
Room is not clean 35
Sheets are stained/have holes 95

Part 2 of assignment

  • Includes the Pareto chart with title, X and Y-axis labels, and the line chart to show cumulative percentage. A sample Pareto chart you may use is available in the online classroom.
  • Includes three detailed actions to take to address the customer complaints and includes the rationale for the priority of the actions.

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  • Must be two double-spaced pages in length (not including title and references pages) and formatted according to APA style as outlined in the Ashford Writing Center (Links to an external site.)Links to an external site..
  • Must include a separate title page with the following:
    • Title of paper
    • Student’s name
    • Course name and number
    • Instructor’s name
    • Date submitted
  • Must document all sources in APA style as outlined in the Ashford Writing Center.
  • Must include a separate references page that is formatted according to APA style as outlined in the Ashford Writing Center.

MHA 668 Healthcare Quality Management Belhaven University

MHA 668 Healthcare Quality Management Belhaven University

Unit 1
Understanding the U.S. Healthcare System and the
Healthcare Organization
1
Welcome to Healthcare Quality

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Management
This course is an advanced study of how to
achieve quality within the structure and
relationships of the complex system of a
healthcare organizations. We will explore the
concepts of systems thinking, improving and
managing process change, performance
measurement, and examine case studies.
2
Format for Unit Sessions
 Class Topics
 Understanding the U.S. Healthcare System
 Understanding the Healthcare Organization
 General Concepts of Quality
 Current State of Quality Management: Internal
Dynamics
 Current State of Quality Management: External
Dynamics
 Measuring Quality of Inpatient Care
3
Format for Unit Sessions, cont.
 Course topics, cont.
 Understanding Quality and Performance
 Quantifying the Quality Performance Gaps
 Closing the Gaps
 Case Studies in Healthcare Quality
Learning Tools
 Class lectures
 Hearing and seeing
 Textbook
 Reading
 Individual homework
 Analyzing
 Discussion forum
 Applying and examining
 Completing all
components is very
important to
accomplish the
objectives of the
course.
5
Online Learning
 Characteristics
 Online learners must
be highly selfmotivated.
 Online learners must
have high responsibility
for assignments and
discussions.
 Facts
 Online learning is not
easier than traditional
classroom learning.
 Learners must meet
deadlines.
 It’s easy to think we’re
anonymous because
there’s no face time.

Assignment: Nursing Scenario Analysis

Assignment: Nursing Scenario Analysis

Scenario Analysis Assignment Directions: Read the four scenarios below. Provide a 75-150-word response to each question in all four of the scenarios presented below. Use the ACA and NAADAC Codes of Ethics and other scholarly resources to support your responses. You must provide at least one properly formatted APA citation and accompanying reference to support your response for each scenario

Scenario One: Barbara is a licensed professional counselor (LPC) working for a nonprofit social service agency. Many of the clients in the agency are female domestic violence victims. The director of the agency has asked Barbara to develop a counseling group to serve the needs of these individuals. Assignment: Nursing Scenario Analysis

Question One: What ethical matters should Barbara consider as she plans this group?

Question Two: What methods should Barbara use to ensure confidentiality in the context of group counseling?

Question Three: If breaches of confidentiality occur, how should Barbara manage them?

Scenario Two: David is a licensed professional counselor (LPC) and a licensed marriage and family therapist (LMFT) working for a family counseling center. Steve, one of his adult clients, would like to begin couples counseling with his wife.

Question One: What ethical matters should David consider before beginning to see Steve and his wife?

Question Two: What special issues of confidentiality may arise in the case? How should David address these issues?

Question Three: How might differences in personal values and gender/cultural issues create ethical dilemmas in this case?

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Scenario Three: Stephanie is a licensed professional counselor (LPC) who has decided to start a private practice as she transitions from public to private practice. As she makes her plans, there are many ethical issues she must consider. While these issues are of concern to all counselors, she must consider how they specifically impact a counselor in private practice.

Question One: How can she ethically handle limited resources, deal with cost containment issues, respond to discrimination, and promote community change?

Question Two: As a service provider, with what ethical issues and practices related to state insurance laws and managed care must she be familiar?

Question Three: What are the ethical obligations and limitations faced by a counselor who serves clients who have been the victim of discrimination, injustice, poverty, or lack of access to behavioral health services? What best practice community based interventions could she refer her clients to?

Section Four: Amari has recently passed her NCMHCE and will soon be considered an independent clinical practitioner. Her husband is in the military and they travel often. Amari hopes to strictly provide distance counseling in her private practice. She has never provided distance counseling nor does she know of anyone who does it. Rely heavily on Section H: Distance Counseling, Technology, and Social Media of the American Counseling Association’s Code of Ethics to consider the following.

Question One: What should Amari consider in regards to distance counseling?

References

© 2016. Grand Canyon University. All Rights Reserved.

© 2016. Grand Canyon University. All Rights Reserved.

PCN 505 Week 7: Scenario Analysis Assignment
Although this measure does not guarantee that all members will abide by the rule, it does set the expectation that can then be addressed clinically or administratively when a client does violate his/her agreement.
c. If breaches of confidentiality occur, how should Barbara manage them?Confidentiality and privilege are key to keeping battered women safe and represent the cornerstones of all successful advocacy and shelter programs. At its most basic level, confidentiality equals safety. The American Psychiatric Association (APA) has emphasized that: the continuing duty of the psychiatrist to protect the patient includes fully apprising him/her of the intention of waiving the privilege of privacy .First, Barbara can talk to the therapist /agency about your concerns and try to work it out with them. If you don’t feel satisfied with the results or the breach was so conspicuous that you never want to have contact again you can call your local licensing board and file and formal complaint (National Association of Social Workers 1999).. Assignment: Nursing Scenario Analysis

NP Core Competencies Assignment

NP Core Competencies Assignment

NP Core Competencies Assignment

Week 8 discussion Reflection on Achievement of Outcomes Reflect back over the past eight weeks and describe how the achievement of the course outcomes in this course have prepared you to meet the MSN program outcome #5, the MSN Essential IX, and the NP Core Competencies #2. Program Outcome #5 Develop a plan for lifelong personal and professional growth that integrates professional values regarding scholarship, service and global engagement. MSN Essential IX: Master’s-Level Nursing Practice Recognizes that nursing practice, at the master’s level, is broadly defined as any form of nursing intervention that influences healthcare outcomes for individuals, populations, or systems. Master’s-level nursing graduates must have an advanced level of understanding of nursing and relevant sciences as well as the ability to integrate this knowledge into practice. Nursing practice interventions include both direct and indirect care components.  NP Core Competencies Assignment

What is every nurse practitioner (NP) required to know once he or she graduates from NP school? These requirements are defined and agreed upon by the National Organization of Nurse Practitioner Faculties (NONPF). The NONPF created the first set of competencies in 1990; the most recent updates were incorporated in 2012.These core competencies apply to all nurse practitioners, regardless their medical specialty or patient population focus. Nurse practitioner core competencies were created by experts in clinical practice and education. The task force behind the 2012 update included various nurse practitioner organization and certification boards, and they created sub-groups of experts for each population focus.
NONPF has defined nine broad areas of core competence:

Scientific foundations
Leadership
Quality
Practice inquiry
Technology and information literacy
Policy
Health delivery system
Ethics
Independent practice

Each of these is subdivided into specific objectives that every nurse practitioner must demonstrate in order to graduate NP school. Furthermore, NP schools use the core competencies to design their curricula to ensure that students gain the knowledge, skills, and abilities to practice as licensed independent practitioners. The NONPF asserts that achievement of these competencies is of greater value than the total number of clinical hours a student performs.

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Scientific Foundation Competencies

These competencies ensure that nurse practitioners graduate with a comprehensive background in medical sciences. All nurse practitioner students are required to take foundational pathophysiology and pharmacology, but depending on their specialty, they may take additional courses. Psychiatric nurse practitioners often take courses in neuroscience whereas neonatal nurse practitioners take courses in neonatology. Scientific core competencies also include knowledge and understanding of clinical practice guidelines, evidence-based practice, translational research, and treatment of vulnerable and diverse patient populations.The scientific foundation core competencies defined by the NONPF include the following:

Thinks critically about data and applies this evidence to improving practice.
Allows knowledge from the humanities and other disciplines to inform one’s work in nursing.
Incorporates research findings to enhance practice methods and patient outcomes.
Creates fresh evidence-based approaches and techniques, paying thought to research findings, core theory, and experience from practice.
Leadership Competencies
Leadership competencies focus on professional accountability, scholarship, and advocacy. These skills ensure that nurse practitioner students understand their scope and standards of practice and that they are prepared to lead healthcare teams. The leadership competencies also encompass cultural sensitivity, engagement in professional organizations, and communication skills.
The leadership core competencies include the following:

Embraces high leadership opportunities to facilitate change.
Liaises effectively between various parties (e.g., healthcare teams, patients, community, policy advocates) in efforts to improve healthcare.
Applies critical and reflective thinking to one’s leadership.
Acts as an advocate for resource-efficient, cost-effective, and quality care.
Elevates practice by incorporating innovations.
Has excellent oral and written communication skills.
Joins professional associations, advocacy groups, and other activities to improve healthcare. NP Core Competencies Assignment

Advanced Dementia Essay Paper

Advanced Dementia Essay Paper

E. L. is an 88-year-old widow who has advanced dementia. She is a retired secretary and is cared for in the home of her divorced daughter, who is her power of attorney for health affairs. E. L. requires assistance with all activities of daily living. She spends most of the day sitting in her orthopedic recliner (she has had bilateral hip replacements) or lying in bed. She does not speak or acknowledge the presence of others. Recently, E. L. has stopped eating all meals except for small banana slices. She resists a spoon when it is brought to her mouth, and she pockets food in her cheeks without swallowing. E. L. was admitted to the hospital several months ago for influenza and bilateral pneumonia. She was treated in the intensive care unit for three days and then sent home. The possibility of a feeding tube insertion was discussed during her hospitalization. E. L.’s daughter is seeking guidance on artificial nutrition and hydration.

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  • Use the assigned readings to guide you in the development of five discussion points
  • Discussions points should reflect best practices that you will include as you speak with E. L.’s daughter regarding her mother’s end-of-life care.
  • Cite your references in proper APA Style Advanced Dementia Essay Paper.