Analysis of Healthcare Consumer Experience

Conduct website searches of the following organizations:

• National Committee for Quality Assurance (NCQA) (http://www.ncqa.org/)
• Agency for Healthcare Research and Quality (AHRQ) (http://www.ahrq.gov/)
• Joint Commission, Consumer Assessment of Healthcare Providers and Systems (CAHPS) ( www.jointcommission.org)
• Institute for Healthcare Improvement (IHI) ( http://www.ihi.org/ihi)

Reflect on your learning experiences as a consumer of healthcare; then assess how the information on the above agency websites can impact a healthcare consumers’ role in making healthcare decisions by completing the following:

• Compare and contrast the information provided to the healthcare consumer from a minimum of two websites.
• Evaluate how the information provided is (or is not) beneficial to you as a healthcare consumer.
• Identify two additional websites that you have used (or could use) in search of patient information.
• Assess the value of these additional resources.

Your paper should meet the following requirements:

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• Be 3-4 pages in length, not including the cover or reference pages.
• Be formatted according to the CSU-Global Guide to Writing and APA Requirements.
• Provide support for your statements with in-text citations and references from a minimum of four (4) scholarly articles, cannot be older than 10 years, in addition to other course resources. The CSU-Global Library is a good place to find resources.
• Utilize headings to organize the content in your work.