Running head: PSYCHOLOGICAL PROCESS RECORDING #1 Psychological Process Recording #1 1 Running head: PSYCHOLOGICAL PROCESS RECORDING #1 2 Psychological Process Recording #1 Student: Olufisayo Omobo Client’s first Name: K.J. Date: March 25th, 2019. Agency: Spring Groove Hospital Center Purpose of Interview: To develop a positive rapport with the client upon introduction. Content Skill Used Your gut Your Analysis Reaction Nurse Hi, how are you? My name is fisayo, and I am a student from bowie state. May I speak with you and ask you some questions? Hey, I am great. Sure! Introduction: I have a verbal greeting to my client and allow my patient to know me. The client seems relaxed and open to a conversation. Nurse I’m glad to hear that you are doing well. So, I observe that you were admitted to the emergency clinic on the sixth? Communication: By asking this, I want my client to feel comfortable when I switch to the main issue of hers. I could then be relieved when my patient was glad to see me, and hopefully, it would open up an easy going conversation. Client Yeah, I believe so, but I am still uncertain. Could you please explain what lead to your hospitalization? Open-ended: Because there can be many possible reasons for the patient’s uncertainty. I used a broad opening so that he could feel in charge and set the tone Client Nurse Client I was getting released from the excellent, This approach was therapeutic because the client was willing to speak with me. As the client has clarified Running head: PSYCHOLOGICAL PROCESS RECORDING #1 Nurse preparing to return home. The following thing I recollect that I woke up in the medical clinic. They revealed the fact that I had a seizure. I’m sorry about hearing that, I am happy you are alright. Client Thanks. Nurse How has everything been going since you have been in the hospital? Client It has been alright. I talked to a specialist about the nervous system quickly and he should return today. Nurse OK, that is great, do they have a release date for you yet? Client No, I was not told anything yet. On the telephone, you referenced something that was not right with your Medicaid. May I have more information about that? Nurse 3 that she had a seizure while being released, I felt thoughtful about her circumstance. Silence: I want to give my client an opportunity to express something. My face looks sad and sympathetic to my client. Exploring: I want to know if my client found the hospital comfortable and helpful for her treatment. I felt this could have been forestalled in the event that she remained at the hospital. She seems relaxed but worried because she doesn’t want to stay in the hospital long. Reflection: I affirmed that she was helped in the hospital, and I want more information about how long it takes her to stay in the hospital. Exploring: I want to know if my patient would allow me to have access to some of her private information to help her. I was additionally furious that the insurance for health released her with the condition she was in. Running head: PSYCHOLOGICAL PROCESS RECORDING #1 Client Nurse Client Nurse Client Nurse Sure, Health First is never again covering me, that is the reason they were releasing me from the Grand. Also, I was advised I should change over to straight Medicaid since I would probably get home care, social labourer, nurture, as well as extra administrations. Alright, that is something we can begin with today. Have you completed anything with this yet? Indeed, I was on the telephone with the medicinal services at home yesterday. May I have their phone numbers? Is it alright with you we can call those numbers today to have more information? Yes, that is fine, and those numbers are in my phone. Hi, I am the coordinator for care with NADAP. I am approaching on behalf of my customer. It can be my understanding that you talked quickly with her yesterday in regards to 4 At first my client hesitated, but eventually, my client agreed to provide me with information. Open-ended: The patient has many ways to answer this question of whether she has done anything so far. With a smile to appear friendly to my client. She nodded her head. Exploring: I want to know if my patient is willing to give me the contact information of those people. There was an unfair treatment to her by Health First, and my job was to make sure that every one of her needs could be required upon the hospital discharge. Reflection: I am contacting the coordinator of my client to get more useful information that would help my client in advance. I could observe that she was not in a situation to be the advocate for her. I felt it was significant for me to move Running head: PSYCHOLOGICAL PROCESS RECORDING #1 Client Nurse Client home medicinal services and changing over to straight Medicaid. I have explained everything about the management of long term care. She additionally expressed that the doctor has communicated that your specialist might be impervious to marking this. Do you prefer to call your specialist today? I would need to address the specialist about this; however, I can give you our fax number so that you can fax the paperwork over. I just talked with your essential consideration specialist’s office. Meanwhile, I am going to call our navigator for benefits to ask about the way toward changing to Medicaid. I am sitting with one of my customers right now in the hospital. She was released from the Grand by Health First however because of her ailment. Anyway, she is unfit to return home because of her illness condition. Do you know anything about this procedure or have the capacity to help me? Yes, they have informed me that I was abusing my protection and surpassed my cutoff. 5 forward and talk on behalf of hers. Reflection: I want to summarize the issue of my patient, and therefore provide a solution to her. I thought that it was stunning when Health First asserted my client was abusing her protection. Running head: PSYCHOLOGICAL PROCESS RECORDING #1 Nurse Please continue. Client I do see that your client was released from The Grand. In the case that you might want to claim that case, if you don’t mind sending over a PRIMP and whatever records you have since your customer has been at New York Presbyterian. You can fax this over to 234-6127061. I am worried that my client will be released from the medical clinic and is unfit to be disregarded home now. What might you guys cover in terms of the aid for home health? Nurse Client Nurse I was recently affirmed for two talented medical caretaker visits, one exercise based recuperation visit with Riverspring Certified Home Health Care. I just want to go over a couple of things with you so you know about everything that is going on. Our navigator for benefits referenced changing over to oversaw long term care is a protracted procedure. While we 6 Silence: I realize that it is better to let the client express herself at this moment. Communication: I gave my advice that my client was treated unfairly in the hospital and see what the organization can support my client with the home health aid. I really wanted to consider a portion of my different customers who industriously abuse their Medicaid for unbeneficial reasons are still covered. Communication: I want to summarize what I know about my client and therefore I can avoid misunderstanding and make the It is exceptionally obvious from her health condition that she is unfit to deal with herself and needs nonstop Running head: PSYCHOLOGICAL PROCESS RECORDING #1 Client Nurse can keep on doing as right decision such, meanwhile, Health and advice. First is putting forth to cover a home wellbeing help. The uplifting news is you have just been affirmed so when you are released from New York Presbyterian and need to return home, you will have somebody there. I am likewise going to talk with your medical attendant here and have her send over the supporting archives to request your case to check whether we can have you sent back to The Grand. The Grand revealed to me that my case has been appealed on Thursday, have you heard anything about that? I do not know what The Grand has or has not done but rather Health First could express that they have not gotten the appeal on this case so we will do that today and push ahead on this procedure. I had a sense that they were not telling the truth to me when they disclosed to me that. I am sorry to learn that however I will talk with your medical attendant here today and ensure that she has the files required and supply her with the fax number to 7 medicinal consideration. The patient is getting serious and certified with her words. I went into the corridor to search for Discharge Nurse Christine because I was unfit to find a nurse at that moment. Running head: PSYCHOLOGICAL PROCESS RECORDING #1 Client Nurse Client Nurse send them to Health First. Alright. I didn’t see your medical attendant outside. So I am simply going to leave her a note on what we talked about and abandon her number in the event that she has any subsequent inquiries. Thanks so much for coming to visit me today. Feel free to call me if you need anything because it is my pleasure to help you. 8 My client feels that her issue was resolved. Communication: I want to inform my client with additional information. Communication: I want to keep contact with my client in the future because it was my job as a nursing assistance. Before I left when the client expressed gratitude toward me I could hear in her voice how certifiable it was. Despite the fact that I was depleted and hadn’t eaten throughout the day I felt useful for having had the capacity to support her. Despite that it was hard to talk with the customer, I am cheerful I got the opportunity to visit with her. I could tell she was terrified and alone in the clinic. I could not start to see what she was experiencing coping with this at such a youthful age and experiencing issues with her protection. Although she let me make many telephone calls to various individuals, I am happy I had the capacity to help her somehow when she was visited. It was obvious that she appeared to be exceptionally

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confounded and disoriented. When she communicated to me that she encountered another seizure she failed to remember that she had it. Knowing different medical conditions encountered by her, I did Running head: PSYCHOLOGICAL PROCESS RECORDING #1 9 not trust that it is to her greatest advantage to return home upon discharge. I might want to see her return to the hospital where she has all day, everyday access to therapeutic and medical providers. I will be in contact with the customer in regards to her date of discharge. Meanwhile, I will work with the medical attendant at New York Presbyterian to send over supporting archives to request her case.
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