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Chapter 8 Dealing With Problems and Conflicts Copyright © 2015. F.A. Davis Company Potential Conflict Generators

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• Competition between groups • Increased workload • Multiple role demands Copyright © 2015. F.A. Davis Company Potential Conflict Generators (cont’d) • • • • • Threats to safety and security Scarce resources Cultural differences Ethical conflicts Invasion of personal space Copyright © 2015. F.A. Davis Company Bullying • Often targets one individual • Is an attempt to exert power over another person • May have devastating effects on the individual and the team Copyright © 2015. F.A. Davis Company Workplace Incivility • Displays of disrespect among staff and providers • Coworkers are the most common source Copyright © 2015. F.A. Davis Company Moral Distress • Occurs when personal and professional ethics are violated Copyright © 2015. F.A. Davis Company Conflict Resolution Myths • Win-lose-draw • Fixed pie myth • Devaluation reaction Copyright © 2015. F.A. Davis Company Conflict Resolution • Problem resolution • Negotiating informally • Formal negotiation Copyright © 2015. F.A. Davis Company Problem Resolution • Identify the problem or issue. • Generate possible solutions. • Evaluate suggested solutions. Copyright © 2015. F.A. Davis Company Problem Resolution (cont’d) • • • • Choose the best solution. Implement the solution chosen. Is the problem resolved? If yes, end process; if not, repeat. Copyright © 2015. F.A. Davis Company Negotiating an Agreement Informally • • • • Scope the situation. Set the stage. Conduct the negotiation. Agree on a resolution. Copyright © 2015. F.A. Davis Company Conducting a Negotiation • • • • • • Manage emotions. Set ground rules. Clarify the problem. Make an opening move. Continue the negotiations. Agree on a resolution. Copyright © 2015. F.A. Davis Company Collective Bargaining • Economic issues • Management issues • Practice issues Copyright © 2015. F.A. Davis Company Pro: Collective Bargaining • • • • Protects workers’ rights Grievance procedures available Higher pay Empowering Copyright © 2015. F.A. Davis Company Con: Collective Bargaining • Creates management-staff barrier • Adds rules and regulations • Drains manager’s time Copyright © 2015. F.A. Davis Company Conclusion • Conflict is inevitable within large groups. • It is not necessarily a negative experience. • Growth may emerge from positive conflict management. Copyright © 2015. F.A. Davis Company